The Challenge
Inefficient rider-driver matching leading to high wait times and revenue leaks. Dispatch was effectively nearest-available, which stranded drivers in low-demand pockets and left riders in dense zones waiting through repeated declines.

On-Demand Transportation & Mobility
AI dispatch that cut rider wait times by 40% — A real-time AI ride-hailing platform with predictive surge pricing, optimal driver dispatch and dynamic route optimisation.
Inefficient rider-driver matching leading to high wait times and revenue leaks. Dispatch was effectively nearest-available, which stranded drivers in low-demand pockets and left riders in dense zones waiting through repeated declines.
We developed a real-time AI-powered ride-hailing mobile application built on Python backend logic, with custom algorithms for predictive surge pricing, optimal driver dispatching and dynamic route optimisation. Dispatch scores every candidate driver against ETA, acceptance likelihood and post-trip repositioning value rather than raw distance.
Bridged the gap between customer and ride provider, cutting wait times by 40% and optimising driver payouts.
Inside The Build
Six of the capabilities that made the difference, and why each one was there.
Sub-second driver position streaming over WebSockets with battery-aware location sampling on the driver app.
Every request scored across the available fleet on ETA, historical acceptance rate and repositioning value.
Demand forecast per zone on a fifteen-minute horizon, so pricing moves before the shortage rather than after it.
Continuous re-routing against live traffic, with driver-facing turn guidance and accurate rider ETAs.
Transparent per-trip breakdown and heat maps showing where the next fare is most likely to come from.
Share-trip links, SOS escalation and anomaly detection on route deviation.
More Work
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Personalised ordering that lifted repeat orders 35%
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Auto-routing citizen grievances to the right officer
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